User/Password Authentication - m3ter Documentation
To authenticate with the platform:
When you have registered for an account with the m3ter platform, you will receive login credentials with a temporary password from m3ter Support, together with a URL for the m3ter environment. You can use these login credentials to log in to the m3ter Console.
Important: Login Email is case-sensitive!
- The login email you enter when attempting to sign into the platform is treated case-sensitively. For example, if your email is
example.user@acme.comand you enterExample.User@acme.comyou will not be able to login. - Please exercise care in this respect when typing your email address.
Open your browser and enter the URL for the m3ter environment. The m3ter Sign in to your account appears:
Enter your m3ter Email Address and Password login credentials:
- If your account has been set up for access to a single Organization, you are taken directly to the m3ter Console Dashboard for the Organization.
- If your account had been set up for access to more than one Organization, a Select Organization page opens. Select the Organization you want to access. The meter Console Dashboard for the selected Organization opens.
Tip: Using Single Sign-On (SSO)? If your Organization has been set up to allow you to use SSO with a federated identity, you can use your corporate ID to authenticate with and sign in instead. On the m3ter Sign in to your account select Single Sign-On (SSO) instead. See m3ter Single Sign-On.
Important: First Log in!
- Didn’t Attempt Log In Within 30 Days? When you receive your temporary password for Console log in, you have 30 days to make your first log in. If you go beyond this grace period, your temporary password will expire and you’ll not be able to log in, so please contact your Organization Administrator who will be able to issue you with a new temporary password.
- Forgot Password not applicable. If you try the Forgot your password? option on your first attempt at sign in and before you’ve used your temporary password, it will not work.
- Change Temporary Password. After your first log in, you’ll be asked to change your temporary password.
- Check Terms of Service. When you log into the m3ter platform for the first time, please review our Terms of Service straightaway to ensure you accept them. To review these terms, click the Documentation link at the bottom of the Console’s main navigation, and then select Legal.